1. GENERAL
a. Wide Bay Australia Ltd (“Wide Bay”) ABN 40 087 652 060 promotes Wide Bay Holidays (the "Promotion") whereby Wide Bay offers Reward Points (“Star rewards”) to clients who are
approved and have funds advanced for qualifying mortgage ("Qualifying Loan") products.These Star rewards can be redeemed for domestic & international accommodation, airfares and/or packages (collectively the “Holiday Rewards” as detailed within the current Wide Bay Holidays Directory (the “Directory”) and on the website - www.widebayholidays.com.au).
b. The Promotion is designed and administered by Leisure Rewards Pty Ltd (“Leisure Rewards”) ABN 89 096 901 718.
c. The details of the Holiday Rewards as set out in the Directory are valid for rewards booked and taken between 1 April 2007 and 31 March 2008.
d. Qualifying Loan products include Wide Bay Home Loan (L1) and Equity Home Loan (L2) funded at the "Standard Variable" interest rate - unless one or more of the following applies:
• brokerage or commission has been paid to a third party by Wide Bay Australia
• the loan is an additional loan to an existing client (in which case Star rewards are only calculated on the additional funds approved and advanced - not on the full loan amount);
• an existing Wide Bay Australia loan is refinanced by Wide Bay Australia;
• an existing Wide Bay Australia loan which does not qualify (eg a fixed rate) is subsequently switched to a Qualifying Loan.
e. Wide Bay Australia will cancel Star rewards under each of the following circumstances:
• on the anniversary date two years from the first date of issue (Holiday Rewards must be booked and taken within the twoyear automatic expiry period);
• if the Qualifying Loan is discharged, paid out in full or refinanced to another credit provider;• if the Qualifying Loan is converted or switched to a nonqualifying loan (eg fixed rate);
• in the event of a default on the Qualifying Loan (as defined in the Loan Contract).
f. The total amount of Star rewards will be allocated on the first advance payment for construction-type loans or on settlement for non-construction.
g. Star rewards are non transferable and cannot be redeemed for cash.
h. Neither Leisure Rewards nor Wide Bay shall, to the extent permitted by law, be liable for any loss, damage (including indirector consequential) or injury (including personal injury) whatsoever suffered as a result of accepting Star rewards

2. STAR REWARD REDEMPTION
a. The Directory outlines the Holiday Rewards available and is correct at time of going to print. Wide Bay and Leisure Rewards reserve the right to make alterations to any detail without notice.
b. Holiday Rewards must be booked and taken within the two-year automatic expiry period.
c. Where multiple allocations of Star rewards have occurred, Star rewards will be redeemed by using the oldest outstanding Star rewards until the required number of Star rewards is achieved.
d. All Holiday Rewards are subject to availability.
e. Accommodation within Australia, as set out in the Directory, is quoted at a Star rewards per room rate, on a twin share basis, in a standard room, on a one-night stay rate - unless otherwise stated. For variances i.e. single travellers, family room requirements, additional people etc. there may be an increase, or difference in the number of Star rewards required. Customers must check their specific requirements when making any reservation.
f. International packages, unless otherwise indicated, are quoted in the Directory on a per room or per couple basis and include accommodation, hotel transfers and some meals if specified. Airfares are not included in these packages as throughout the year airlines may issue special airfares to each of these destinations. These airfares may be purchased through Leisure Rewards or with your Star rewards. Ask your Leisure Rewards consultant for the
latest specials at the time of booking. Customers are responsible for their own transport to and from their capital city airport.
g. International package Star rewards are subject to hotel/airfare seasonality surcharges, availability, price increases and airline schedules. Customers must check these items before making any reservation.
h. Travel insurance is not included with any international or domestic travel. Wide Bay and Leisure Rewards strongly urge Customers to seek advice on obtaining insurance. Customers can discuss this with a Leisure Rewards consultant at the time of making a reservation or directly with Wide Bay Australia’s Insurance Department on 1800 673 799.
i. Due to variations in rates due to seasonal factors, Customers are reminded to check the Directory and with Leisure Rewards for confirmation of the Star reward rate applicable to the date and time of their intended travel plans.
j. Transport to and from accommodation and/or activities, meals and all other ancillary costs, unless otherwise stated in the Directory, are the responsibility of the Customer.
k. Accommodation houses, hotels, resorts, activities, tours, vehicle hire, flights and international packages described in this Directory are based upon information provided by the supplier.Wide Bay and Leisure Rewards reserve the right to make alterations to any details at any time without notice and all packages and accommodation are subject to change.
l. Customer’s may choose a combination of Holiday Rewards at different locations throughout the redemption period.
m. Star rewards have no monetary value and therefore cannot be used to part-purchase extra nights. However you may purchase additional night’s accommodation from Leisure Rewards at special discounted rates at the time of redeeming your Star rewards.
n. Star rewards are allocated in the name/s of those on the Qualifying Loan/s Contract. It is the Customer’s responsibility to ensure that the redemption of Star rewards is by authorised person/s only. Wide Bay and Leisure Rewards take no responsibility for Star rewards redeemed fraudulently or where Loan signatories are in dispute.
o. Unused Star rewards have no monetary or surrender value.
p. Customer’s are issued with a secret Personal Identification Number (“PIN”) at the time of allocation of Star rewards. It is the Customer’s responsibility to keep this PIN confidential.
q. The Customer will be required to quote the PIN on all correspondence with Leisure Rewards.

3. DOMESTIC BOOKINGS
a. Leisure Rewards must receive domestic booking requests at least five (5) working days prior to the first date of travel.
b. Customers must phone, fax or email Leisure Rewards directly to redeem their Star rewards and book Holiday Rewards. Full details of the booking procedure can be found at the front of this Directory.
c. All names of passengers travelling must be advised at the time of booking. Please check and ensure that the names you are using to make a booking with Leisure Rewards are exactly as per your Identification. Any name, initial or spelling changes will incur a fee of 10 Star rewards per person, per change.
ONCE BOOKING IS CONFIRMED
d. Once the Customer’s domestic booking is confirmed the Customer will be contacted either by email, phone or fax and advised of the booking confirmation. Leisure Rewards will then post the Service Vouchers to the Customer.The vouchers will be required upon check in and will cover the cost of the service being used (including GST).Vouchers are not transferable.
AMENDMENTS
e. Leisure Rewards will assist with all bookings and booking amendments.The first amendment after confirmation of booking is free. Subsequent amendments thereafter will be at a fee of 10 Star rewards per booking, with any additional charges being passed onto the Customer.

4. DOMESTIC CANCELLATIONS
a. Customers will be advised of domestic supplier cancellation fees at the time of cancelling the booking.
b. If a Customer wishes to cancel a domestic booking they must phone Leisure Rewards and advise of the cancellation at least 72 hours prior to the service being provided. Specifiic cancellation fees will be advised at this time.
c. If a Customer wishes to cancel a domestic booking inside 72 hours, it will result in a 100% cancellation fee meaning all Star rewards and all cash top up used for the booking will be forfeited. If a Customer wishes to cancel outside 72 hours prior to the service being provided, please phone Leisure Rewards to be informed of specific cancellation fees.
d. Leisure Rewards will charge the cancelling Customer a minimum of 10 Star rewards for all cancelled bookings and any related fees and charges.
e. Domestic peak periods will incur a higher cancellation fee, anywhere up to 100% of Star rewards and all cash top up used for the booking. Peak periods include but are not limited to: Long Weekends, Public Holidays, and School Holidays including the Christmas/New Year period from 15 Dec to 15 Jan.
f. A refund of Star rewards after the booking has been cancelled will not be processed until Leisure Rewards receives the service vouchers at Level 12, 33 Berry Street, North Sydney, NSW 2060.The Customer is responsible for delivering the service vouchers to Leisure Rewards.
g. No refund will be given on unused services.
FREQUENT FLYER / REWARD POINTS
h. Frequent Flyer / Reward Points may or may not accrue points.The decision rests with the Supplier and is not the responsibility of Leisure Rewards or Wide Bay.

5. INTERNATIONAL AND CRUISE BOOKINGS
a. Leisure Rewards must receive International booking requests at least seven (7) working days prior to the first date of travel to New Zealand and the South Pacific and at least thirty (30) days prior to the Cruise date for Cruises.
b. Customers must phone, fax or email Leisure Rewards directly to redeem their Star rewards and book Holiday Rewards. Full details of the booking procedure can be found at the front of this Directory.
c. All names of passengers travelling must be advised at the time of booking.
CORRECT SPELLING OF NAMES / PASSPORT CHECKS
d. Please check and ensure that the names you are using to make a booking with Leisure Rewards are exactly as per your Passport.
e. Any name, initial or spelling changes will incur a fee.You will be advised the fee at the time of making changes.
ONCE BOOKING IS CONFIRMED
f. Once the Customer’s International booking is confirmed the Customer will be sent a cover letter advising that their booking has been confirmed. It will include an itinerary, a disclaimer, and taxes to be pre-paid to Leisure Rewards. Documents will be sent to the Customer 14 days prior to departure. Vouchers are non transferable.

6. INTERNATIONAL AND CRUISE CANCELLATIONS
a. Customers who cancel an International booking more than 21 days prior to departure will be charged 40 Star rewards per booking.
b. Customers who cancel fewer than 45 days prior to departure wil be charged up to 100% of the holiday cost meaning all Star rewards and all cash top up, and in addition all airfare cancellation penalties. Customers are advised to confirm the cancellation fees with the Leisure Rewards travel consultant when booking.
c. Note:It is strongly recommended that Customer’s travel insurance policy include cover for cancellation charges incurred due to illness or other circumstances. For Travel Insurance ask your Leisure Rewards Travel Consultant or Wide Bay Australia’s Insurance Department on 1800 673 799.
d. A Refund of Star rewards after a booking has been cancelled will not be processed until Leisure Rewards receives the service vouchers at Level 13, 33 Berry Street, North Sydney, NSW 2060. The Customer is responsible for delivering the service vouchers to Leisure Rewards.
e. No refund will be given on unused services.
FREQUENT FLYER / REWARD POINTS
g. Frequent Flyer / Reward Points may or may not accrue points.The
decision rests with the supplier and is not the responsibility of
Leisure Rewards or Wide Bay.

7. GENERAL HOTEL DESCRIPTIONS
a. Hotel descriptions featured are based on current information provided by hotel guides.
b. Wide Bay Australia and Leisure Rewards are not involved in the assessment of participating properties for the purpose of assigning a star rating. Such information is supplied by each property. Wide Bay and Leisure Rewards strongly suggest you ensure the level of accommodation meets your requirements before making your booking.
c. Any facilities shown as included are subject to change at any time without notice. If Customers have specific requirements, these must be specified to your Leisure Rewards travel consultant at the time of booking.
d. Hotel room photographs may not be specific to actual room occupied.
ROOM BEDDING GUIDE
e. Prices in this brochure are based on existing bedding in the room. f. Requests for particular arrangements must be made at the time of booking, eg. Twin share, double bed. While Leisure Rewards will make every effort to assist, these requests are subject to availability and cannot be guaranteed.
g. When a Triple Room is booked, this is usually based on existing bedding, which means in some cases adults will have to share the same bed.Three separate beds are not always provided.
h. The bedding Guide is provided purely as a guide. It is subject to change at any time without notice.

8. VEHICLE RENTAL
a. All drivers must be over 25 years of age.
b. Specific vehicle models cannot be reserved.Any vehicle within the same category type may be supplied.
c. All additional charges relating to vehicle rental must be paid directly to the rental company at the time of vehicle collection.This may include items such as bonds, fuel, one-way fees if applicable, fees for additional drivers, optional coverage such as Personal Accident Insurance, Personal Effects Insurance and Liability
Insurance supplement.
d. There is no refund of any unused period of rental. Vehicles cancelled two days or fewer prior to commencement of the rental will be charged a cancellation fee of 100% of Star rewards and cash top up used for the rental of the vehicle.

9. LOCAL TOURS / SIGHTSEEING SERVICES
a. Local tours and sightseeing services are provided by selected local transportation companies. Companies providing local ground services are subject to change without notice.

If you have any queries regarding the operation of this promotion please write to:
Wide Bay Australia Ltd
PO Box 1063,
Bundaberg QLD 4670
or Email: widebayholidays@widebayaust.com.au

If you have any queries regarding booking your Wide Bay Holiday please write to:
Leisure Rewards
PO Box 657,
North Sydney NSW 2060
or Email: reservations@leisureworldholidays.com.au