1. GENERAL
a. Wide Bay Australia Ltd (“Wide Bay”) ABN 40 087 652 060
promotes Wide Bay Holidays (the "Promotion") whereby Wide
Bay offers Reward Points (“Star rewards”) to clients who are
approved and have funds advanced for qualifying mortgage
("Qualifying Loan") products.These Star rewards can be redeemed
for domestic & international accommodation, airfares and/or
packages (collectively the “Holiday Rewards” as detailed within the
current Wide Bay Holidays Directory (the “Directory”) and on the
website - www.widebayholidays.com.au).
b. The Promotion is designed and administered by Leisure Rewards
Pty Ltd (“Leisure Rewards”) ABN 89 096 901 718.
c. The details of the Holiday Rewards as set out in the Directory are
valid for rewards booked and taken between 1 April 2009 and 31
March 2010.
d. Qualifying Loan products include Wide Bay Home Loan (L1), Equity Home Loan (L2) and Wide Bay Options Home Loan (L14) funded at the "Standard Variable" interest
rate - unless one or more of the following applies:
• brokerage or commission has been paid to a third party by
Wide Bay Australia
• the loan is an additional loan to an existing client (in which case
Star rewards are only calculated on the additional funds
approved and advanced - not on the full loan amount);
• an existing Wide Bay Australia loan is refinanced by Wide Bay
Australia;
• an existing Wide Bay Australia loan which does not qualify (eg
a fixed rate) is subsequently switched to a Qualifying Loan.
e. Wide Bay Australia will cancel Star rewards under each of the
following circumstances:
• on the anniversary date two years from the first date of issue
(Holiday Rewards must be booked and taken within the twoyear
automatic expiry period);
• if the Qualifying Loan is discharged, paid out in full or
refinanced to another credit provider;• if the Qualifying Loan is converted or switched to a nonqualifying
loan (eg fixed rate);
• in the event of a default on the Qualifying Loan (as defined in
the Loan Contract).
f. The total amount of Star rewards will be allocated on the first
advance payment for construction-type loans or on settlement for
non-construction.
g. Star rewards are non transferable and cannot be redeemed for
cash.
h. Neither Leisure Rewards nor Wide Bay shall, to the extent
permitted by law, be liable for any loss, damage (including indirector consequential) or injury (including personal injury) whatsoever
suffered as a result of accepting Star rewards
2. STAR REWARD REDEMPTION
a. The Directory outlines the Holiday Rewards available and is
correct at time of going to print. Wide Bay and Leisure Rewards
reserve the right to make alterations to any detail without notice.
b. Holiday Rewards must be booked and taken within the two-year
automatic expiry period.
c. Where multiple allocations of Star rewards have occurred, Star
rewards will be redeemed by using the oldest outstanding Star
rewards until the required number of Star rewards is achieved.
d. All Holiday Rewards are subject to availability.
e. Accommodation within Australia, as set out in the Directory, is
quoted at a Star rewards per room rate, on a twin share basis, in
a standard room, on a one-night stay rate - unless otherwise
stated. For variances i.e. single travellers, family room
requirements, additional people etc. there may be an increase, or
difference in the number of Star rewards required. Customers
must check their specific requirements when making any
reservation.
f. International packages, unless otherwise indicated, are quoted in
the Directory on a per room or per couple basis and include
accommodation, hotel transfers and some meals if specified.
Airfares are not included in these packages as throughout the year
airlines may issue special airfares to each of these destinations.
These airfares may be purchased through Leisure Rewards or with
your Star rewards. Ask your Leisure Rewards consultant for the
latest specials at the time of booking. Customers are responsible
for their own transport to and from their capital city airport.
g. International package Star rewards are subject to hotel/airfare
seasonality surcharges, availability, price increases and airline
schedules. Customers must check these items before making any
reservation.
h. Travel insurance is not included with any international or domestic
travel. Wide Bay and Leisure Rewards strongly urge Customers to
seek advice on obtaining insurance. Customers can discuss this
with a Leisure Rewards consultant at the time of making a
reservation or directly with Wide Bay Australia’s Insurance
Department on 1800 673 799.
i. Due to variations in rates due to seasonal factors, Customers are
reminded to check the Directory and with Leisure Rewards for
confirmation of the Star reward rate applicable to the date and
time of their intended travel plans.
j. Transport to and from accommodation and/or activities, meals and
all other ancillary costs, unless otherwise stated in the Directory,
are the responsibility of the Customer.
k. Accommodation houses, hotels, resorts, activities, tours, vehicle
hire, flights and international packages described in this Directory
are based upon information provided by the supplier.Wide Bay and
Leisure Rewards reserve the right to make alterations to any
details at any time without notice and all packages and
accommodation are subject to change.
l. Customer’s may choose a combination of Holiday Rewards at
different locations throughout the redemption period.
m. Star rewards have no monetary value and therefore cannot be
used to part-purchase extra nights. However you may purchase
additional night’s accommodation from Leisure Rewards at special
discounted rates at the time of redeeming your Star rewards.
n. Star rewards are allocated in the name/s of those on the Qualifying
Loan/s Contract. It is the Customer’s responsibility to ensure that
the redemption of Star rewards is by authorised person/s only.
Wide Bay and Leisure Rewards take no responsibility for Star
rewards redeemed fraudulently or where Loan signatories are in
dispute.
o. Unused Star rewards have no monetary or surrender value.
p. Customer’s are issued with a secret Personal Identification
Number (“PIN”) at the time of allocation of Star rewards. It is the
Customer’s responsibility to keep this PIN confidential.
q. The Customer will be required to quote the PIN on all
correspondence with Leisure Rewards.
3. DOMESTIC BOOKINGS
a. Leisure Rewards must receive domestic booking requests at least
five (5) working days prior to the first date of travel.
b. Customers must phone, fax or email Leisure Rewards directly to
redeem their Star rewards and book Holiday Rewards. Full details
of the booking procedure can be found at the front of this
Directory.
c. All names of passengers travelling must be advised at the time of
booking. Please check and ensure that the names you are using to
make a booking with Leisure Rewards are exactly as per your
Identification. Any name, initial or spelling changes will incur a fee
of 10 Star rewards per person, per change.
ONCE BOOKING IS CONFIRMED
d. Once the Customer’s domestic booking is confirmed the
Customer will be contacted either by email, phone or fax and
advised of the booking confirmation. Leisure Rewards will then
post the Service Vouchers to the Customer.The vouchers will be
required upon check in and will cover the cost of the service being
used (including GST).Vouchers are not transferable.
AMENDMENTS
e. Leisure Rewards will assist with all bookings and booking
amendments.The first amendment after confirmation of booking
is free. Subsequent amendments thereafter will be at a fee of 10
Star rewards per booking, with any additional charges being passed
onto the Customer.
4. DOMESTIC CANCELLATIONS
a. Customers will be advised of domestic supplier cancellation fees at
the time of cancelling the booking.
b. If a Customer wishes to cancel a domestic booking they must
phone Leisure Rewards and advise of the cancellation at least 72
hours prior to the service being provided. Specifiic cancellation
fees will be advised at this time.
c. If a Customer wishes to cancel a domestic booking inside 72
hours, it will result in a 100% cancellation fee meaning all Star
rewards and all cash top up used for the booking will be forfeited.
If a Customer wishes to cancel outside 72 hours prior to the
service being provided, please phone Leisure Rewards to be
informed of specific cancellation fees.
d. Leisure Rewards will charge the cancelling Customer a minimum
of 10 Star rewards for all cancelled bookings and any related fees
and charges.
e. Domestic peak periods will incur a higher cancellation fee,
anywhere up to 100% of Star rewards and all cash top up used for
the booking. Peak periods include but are not limited to: Long
Weekends, Public Holidays, and School Holidays including the
Christmas/New Year period from 15 Dec to 15 Jan.
f. A refund of Star rewards after the booking has been cancelled will
not be processed until Leisure Rewards receives the service
vouchers at Level 12, 33 Berry Street, North Sydney, NSW
2060.The Customer is responsible for delivering the service
vouchers to Leisure Rewards.
g. No refund will be given on unused services.
FREQUENT FLYER / REWARD POINTS
h. Frequent Flyer / Reward Points may or may not accrue points.The
decision rests with the Supplier and is not the responsibility of
Leisure Rewards or Wide Bay.
5. INTERNATIONAL AND CRUISE BOOKINGS
a. Leisure Rewards must receive International booking requests at
least seven (7) working days prior to the first date of travel to New
Zealand and the South Pacific and at least thirty (30) days prior to
the Cruise date for Cruises.
b. Customers must phone, fax or email Leisure Rewards directly to
redeem their Star rewards and book Holiday Rewards. Full details
of the booking procedure can be found at the front of this
Directory.
c. All names of passengers travelling must be advised at the time of
booking.
CORRECT SPELLING OF NAMES / PASSPORT CHECKS
d. Please check and ensure that the names you are using to make a
booking with Leisure Rewards are exactly as per your Passport.
e. Any name, initial or spelling changes will incur a fee.You will be
advised the fee at the time of making changes.
ONCE BOOKING IS CONFIRMED
f. Once the Customer’s International booking is confirmed the
Customer will be sent a cover letter advising that their booking
has been confirmed. It will include an itinerary, a disclaimer, and
taxes to be pre-paid to Leisure Rewards. Documents will be sent
to the Customer 14 days prior to departure. Vouchers are non
transferable.
6. INTERNATIONAL AND CRUISE CANCELLATIONS
a. Customers who cancel an International booking more than 21
days prior to departure will be charged 40 Star rewards per
booking.
b. Customers who cancel fewer than 45 days prior to departure wil
be charged up to 100% of the holiday cost meaning all Star rewards
and all cash top up, and in addition all airfare cancellation penalties.
Customers are advised to confirm the cancellation fees with the
Leisure Rewards travel consultant when booking.
c. Note:It is strongly recommended that Customer’s travel insurance
policy include cover for cancellation charges incurred due to illness
or other circumstances. For Travel Insurance ask your Leisure
Rewards Travel Consultant or Wide Bay Australia’s Insurance
Department on 1800 673 799.
d. A Refund of Star rewards after a booking has been cancelled will
not be processed until Leisure Rewards receives the service
vouchers at Level 13, 33 Berry Street, North Sydney, NSW 2060.
The Customer is responsible for delivering the service vouchers
to Leisure Rewards.
e. No refund will be given on unused services.
FREQUENT FLYER / REWARD POINTS
g. Frequent Flyer / Reward Points may or may not accrue points.The
decision rests with the supplier and is not the responsibility of
Leisure Rewards or Wide Bay.
7. GENERAL HOTEL DESCRIPTIONS
a. Hotel descriptions featured are based on current information
provided by hotel guides.
b. Wide Bay Australia and Leisure Rewards are not involved in the
assessment of participating properties for the purpose of assigning
a star rating. Such information is supplied by each property. Wide
Bay and Leisure Rewards strongly suggest you ensure the level of
accommodation meets your requirements before making your
booking.
c. Any facilities shown as included are subject to change at any time
without notice. If Customers have specific requirements, these
must be specified to your Leisure Rewards travel consultant at the
time of booking.
d. Hotel room photographs may not be specific to actual room
occupied.
ROOM BEDDING GUIDE
e. Prices in this brochure are based on existing bedding in the room.
f. Requests for particular arrangements must be made at the time of
booking, eg. Twin share, double bed. While Leisure Rewards will
make every effort to assist, these requests are subject to availability
and cannot be guaranteed.
g. When a Triple Room is booked, this is usually based on existing
bedding, which means in some cases adults will have to share the
same bed.Three separate beds are not always provided.
h. The bedding Guide is provided purely as a guide. It is subject to
change at any time without notice.
8. VEHICLE RENTAL
a. All drivers must be over 25 years of age.
b. Specific vehicle models cannot be reserved.Any vehicle within the
same category type may be supplied.
c. All additional charges relating to vehicle rental must be paid
directly to the rental company at the time of vehicle collection.This
may include items such as bonds, fuel, one-way fees if applicable,
fees for additional drivers, optional coverage such as Personal
Accident Insurance, Personal Effects Insurance and Liability
Insurance supplement.
d. There is no refund of any unused period of rental. Vehicles
cancelled two days or fewer prior to commencement of the rental
will be charged a cancellation fee of 100% of Star rewards and cash
top up used for the rental of the vehicle.
9. LOCAL TOURS / SIGHTSEEING SERVICES
a. Local tours and sightseeing services are provided by selected local
transportation companies. Companies providing local ground
services are subject to change without notice.
If you have any queries regarding the operation of this
promotion please write to:
Wide Bay Australia Ltd
PO Box 1063,
Bundaberg QLD 4670
or Email: widebayholidays@widebayaust.com.au
If you have any queries regarding booking your Wide Bay
Holiday please write to:
Leisure Rewards
PO Box 657,
North Sydney NSW 2060
or Email: reservations@leisureworldholidays.com.au |
